There’s one inbox, and a person reads it: soporte@desbanco.com. It covers everything below. We reply as soon as we can — we don’t promise a fixed window, because we’re still a small team and we’d rather not make one up.
What to write about
- Support: something’s broken, a streak count looks wrong, a charge you don’t recognize.
- Your data: requesting access to, correction of, or deletion of anything already sent to analytics. That deletion can’t be done from inside the app — it needs credentials that can’t live in a client — so it’s requested here. Details are in the privacy policy.
- Press: questions about the product, or brand assets.
- Partnerships: collaboration or distribution proposals.
If you need help right now
This inbox is not a crisis line and isn’t monitored in real time. If you need to talk to someone immediately, 1-800-522-4700 is staffed 24/7 in the US. Desbanco is a tracking tool, not a health service, and it does not replace professional care.
Elsewhere
Legal
Desbanco operates from Colombia and its terms are governed by Colombian law. You can read the full terms of service and privacy policy. For what the app is and isn’t, see What Desbanco is.