Desbanco is about something private. This policy lays out, plainly, what data we collect and what never leaves your phone.
1. What never leaves your device
Your personal reason for quitting, your intake questionnaire answers, your risk level, any trusted contact you add, and your log of bets and urges (amount and date) are encrypted on your phone — Keychain on iOS, Keystore on Android. None of it is sent to analytics or to our servers. The bet/urge log keeps full detail for the last 30 days only; anything older gets folded into a monthly total with no per-event amount or exact date, so your streak and savings keep reflecting your full history without an encrypted log that grows forever.
2. Data we do process
- App usage: anonymous funnel events — which onboarding screens you viewed and finished, that you answered a questionnaire question (never the answer itself), that you reached the results screen, that you saw or dismissed the paywall, that you started a trial or bought a subscription (the plan and whether it had a trial, never the actual amount you paid), that you generated or shared your streak card, and the language you chose. All of this is tied to a random ID generated on your own phone, not to your device’s advertising ID.We don’t send relapses, the bets or urges you log, or that you opened the panic button — we deliberately pulled these because they’re the behavior of someone working to stop betting, and they told us nothing about whether onboarding or the paywall are working, which is the only thing our analytics exist to measure.
- Your progress: streak days and the weekly budget you report are stored on your device. The App has no accounts or sign-in today, so none of this syncs to our servers yet.
- Purchases: your subscription status, handled by the payment platform. We never see or store your card details.
- Email: if you join the waitlist on this site, we keep your address to tell you when we launch.
3. Backing up and deleting your data
Settings lets you export an encrypted backup of your data as text — handy before you switch phones, since Android doesn’t automatically restore the Keychain on reinstall. You generate and keep that backup yourself; we never see or receive it.
You can also use "Delete my data" in Settings to wipe everything the App stores on your phone in one go. That doesn’t delete what’s already been sent to Mixpanel or Supabase — removing that requires credentials that can’t live inside a client app, so email us at soporte@desbanco.com to request it.
4. Who it’s shared with
We use providers that process data on our behalf:
- Mixpanel — funnel analytics, see section 2.
- Supabase — database for future accounts. The App has no sign-in today, so nothing actually gets written there yet, though the wiring exists for when that changes.
- RevenueCat / Superwall — subscription management.
- Web3Forms — receiving this site’s waitlist form.
- Apple and Google — payment processing.
We don’t sell your data and we don’t use it for targeted advertising.
5. How long we keep it
On your phone: the bet/urge log keeps full detail for 30 days, then folds into a monthly total with no per-event date or amount. Everything else stored locally stays for as long as you use the App, or until you delete it from Settings.
In Mixpanel and Supabase, we don’t have a fixed automatic purge schedule today — we’d rather say that plainly than promise a timeline the current setup can’t guarantee. You can request deletion at any time (section 3). Waitlist emails are deleted on request.
6. Your rights
You can request access to, correction of, or deletion of your data — including anything already sent to Mixpanel or Supabase — by writing to soporte@desbanco.com. We respond within a reasonable time under Colombia’s Law 1581 of 2012 and, where applicable, the GDPR.
7. If you’re in the United States (CCPA/CPRA)
If you live in California or another state with an equivalent privacy law, you have the right to know what data we hold on you, to ask us to delete it, and to opt out of its sale. We don’t sell your data or share it for advertising purposes, so that last one is already covered by design. To exercise any of these rights, email soporte@desbanco.com.
8. Minors
Desbanco is for people 18 and over. We do not knowingly collect data from minors.
9. Changes
If we change this policy in a significant way, we’ll say so in the App or by email before it takes effect.
10. Contact
Data controller: soporte@desbanco.com.